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Terms of Service

Terms and Conditions for Miracle Cleaning Pros · Last updated: November 7, 2026

1. Introduction

Welcome to Miracle Cleaning Pros. These Terms and Conditions govern the use of our professional cleaning services. By booking a service with Miracle Cleaning Pros, you (“the Client”) agree to be bound by these terms. We are a professional cleaning company providing services in Plano, TX, and the surrounding areas. Our commitment is to deliver high-quality, reliable cleaning for your home and business.

2. Services

Miracle Cleaning Pros offers a range of cleaning services, including but not limited to:

• Residential cleaning: recurring housekeeping and one-time cleanings for homes.
• Commercial cleaning: after-hours cleaning for offices and commercial properties.
• Deep cleaning: a comprehensive and detailed cleaning of your entire space.
• Move-in/move-out cleaning: preparing a home for new occupants or for handover.
• Short-term rental cleaning: turnovers between guests for Airbnb, VRBO and similar rentals.
• Specialty services: including window, high area, fixture, chandelier, wall and post-renovation cleaning, blind washing, steam cleaning, fireplace cleaning, paint removal, organization, laundry and clutter recovery cleaning.

We also offer customized cleaning plans to meet your specific needs. The scope of services will be agreed upon at the time of booking. Our teams follow a set order to ensure efficiency and thoroughness. Any changes to the agreed-upon scope of work may result in additional charges. Decluttering and organization are billed by the hour.

3. Client responsibilities

To ensure the best possible service, the Client agrees to:

• Preparation: Have the property in a condition that allows for effective cleaning. This includes picking up clutter (unless you booked organization or clutter recovery) and ensuring our team has access to all areas to be cleaned.
• Access: Ensure safe, timely access to the property. This may include providing a key, a door code or a lockbox code. If our team is unable to access the property, a lockout fee may be charged.
• Alarm systems: If an alarm system is present, it should be disarmed before our arrival. While we will take care to follow any instructions provided, we will not be held responsible for any false alarms or associated fees.
• Safety: Ensure a safe working environment for our team. This includes supervising children and securing any pets that may be aggressive or disruptive. We reserve the right to leave the premises if our team feels unsafe, and the full cost of the cleaning will be charged.
• Valuables: Secure or remove any fragile, valuable or sentimental items. While we take the utmost care, we will not be held liable for damage to such items.

4. Booking, rescheduling and cancellation

• Booking: Services can be booked online or by contacting us directly. An estimate will be provided based on the information you provide. This estimate may be adjusted if the condition of the property is not as described.
• Estimates and in-person visits: For homes and apartments, we provide a free estimate range for the whole property based on the information and recent photos you send us. Recent photos showing the current condition of each area are required, or you may skip the photos and schedule the in-person visit directly. We then confirm the condition and final price with an in-person visit. The in-person visit fee is $35 plus applicable sales tax. It is non-refundable, and it is credited toward your service if you hire us.
• Rescheduling and cancellation: We require a minimum of 24 hours’ notice to reschedule or cancel any cleaning.
• Cancellations with less than 24 hours’ notice will incur a cancellation fee equal to the full price of the scheduled service.
• Deposits: A 50% non-refundable deposit is required to secure all one-time, initial and move-in/move-out cleanings. The deposit is credited toward the final cost of your cleaning.

5. Payment terms

• Payment methods: Residential: credit and debit cards, bank transfer (ACH), Zelle, cash and check. Commercial: bank transfer (ACH), check, and credit or debit card.
• Payment due: For one-time cleanings, the remaining balance is due upon completion of the service. Recurring service requires a card on file, which is charged after each visit. Commercial and office cleaning follows the commercial terms in section 7.
• Discounts: Recurring discounts (30% weekly, 20% every 2 weeks, 10% every 4 weeks) apply only while the Client stays on a regular schedule with a card on file.
• Late payments — Residential: If a payment is not received within 15 days of the service date, a one-time $25 late fee is added. Balances unpaid after 30 days accrue a finance charge of 1.5% per month until paid. See section 6.
• Late payments — Commercial: Invoices are due within 30 days of the invoice date (Net 30). Balances unpaid after 30 days are charged 1.5% per month (simple interest) until paid. See section 7.
• Rate adjustments: We reserve the right to reevaluate and adjust our rates at any time. We will provide you with advance notice of any rate changes.

6. Payments & Late Fees — Residential

• Payment is due on the day your cleaning is completed.
• One-time, first-time and move-in/move-out cleanings require a 50% non-refundable deposit when you book (see section 4). The deposit is credited toward your cleaning, and the remaining balance is charged when the cleaning is completed.
• We keep a card or bank account on file and charge it automatically after each completed visit. You don’t need to be home to pay.
• Accepted payment methods: credit/debit card, bank transfer (ACH), Zelle, cash, and check.
• Save 3% when you pay by bank transfer (ACH), Zelle, or cash. The discount does not apply to card or check payments.
• All prices are before sales tax. Applicable Texas sales tax is added to each invoice. Discounts are applied before tax.
• In-person estimate visits are $35. If you book a cleaning, the $35 is credited to your first cleaning.
• If a payment is not received within 15 days of the service date, a one-time $25 late fee will be added.
• Balances unpaid after 30 days will accrue a finance charge of 1.5% per month until paid.
• Returned or declined payments may be charged again, and unpaid balances may pause future scheduled service.

7. Payments & Late Fees — Commercial

• Commercial accounts are invoiced for completed services. Invoices are due within 30 days of the invoice date (Net 30).
• Balances unpaid after 30 days are charged 1.5% per month (simple interest) on the unpaid invoice amount until paid. Late charges are not compounded.
• Accepted payment methods: bank transfer (ACH), check, and credit/debit card.
• Applicable Texas sales tax is added to each invoice.
• Unpaid balances may pause scheduled service until the account is current.
• Where a signed service agreement exists, its payment terms apply and take priority over this section.

8. Satisfaction guarantee

We are committed to your satisfaction. If you are not satisfied with any area of our cleaning, please notify us within 48 hours of the service. We will return within 24 to 48 hours to re-clean the specific area at no additional cost. This guarantee does not apply if the condition of the property has changed since the original cleaning, or if our team was unable to perform their work due to circumstances beyond our control.

9. Liability

Miracle Cleaning Pros is insured and bonded. However, our liability is limited as follows:

• Damage: Any damage must be reported to our office within 48 hours of the service. We will not be held liable for damage reported after this time. Our liability is limited to the repair or replacement value of the damaged item, and we are not responsible for damage due to faulty installation, lack of maintenance or normal wear and tear.
• Circumstances beyond our control: We are not liable for any loss, expense or damage arising from a late arrival, or from our inability to complete a job due to lack of hot water, electricity or the presence of third parties on the property.

10. Equipment and supplies

Miracle Cleaning Pros provides all necessary cleaning equipment and supplies, with kid-safe and pet-safe options available on request. We always use our own cleaning products, because our team is trained on their labels and on where each one is safe to use. If you ask us to use one or two of your own products, we will accommodate that when we can, but we cannot be held liable for any damage caused by those products, for any damage to your equipment, or for the outcome of the cleaning.

11. Safety and restrictions

Our cleaning technicians are our most valuable asset. High area, chandelier and upper-floor window work is performed only by trained team members using our professional ladders and equipment. For their safety, our technicians are not permitted to:

• Move heavy furniture or objects
• Handle any human or animal waste, blood or bodily fluids
• Clean areas with active pest or mold infestations

12. Non-solicitation of employees

By using our services, you agree not to solicit for hire any of our cleaning technicians for any home-related services. We invest significant resources in training and vetting our employees. If you wish to employ a member of our staff directly, please discuss this with our office. A referral fee will be charged if you are found to have solicited one of our employees.

13. General provisions

• Modification: Miracle Cleaning Pros reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting to our website.
• Governing law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas.

14. SMS communications

By providing your phone number and opting in through our web form, you consent to receive SMS text messages from Miracle Cleaning Pros. Messages may include appointment confirmations, reminders, service updates and promotional offers. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for assistance. Mobile opt-in data will never be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

15. Contact information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: support@miraclecleaningpros.com
Phone: 972-636-4140
Website: www.miraclecleaningpros.com